Terms and Conditions 

Updated May 2023

Valley Signs and Printing is pleased to set out our Terms and Conditions, which will apply to the work we do for you. These Terms and Conditions and the Quote/Production Estimate supplied to you form the contract between us for the provision of Valley Signs and Printing.

1.Valley Signs and Printing’s Role:

1.1. The Services: Valley Signs and Printing will provide the services described in the Quote/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, Valley Signs and Printing will seek to discuss it with you at the earliest opportunity in order to agree upon any variations to the scope of the Services and the Quote/Production Estimate, which may be necessary.

Unless specified in the Quote/Proposal, we include 2 rounds of changes on all items following the presentation of an initial concept. Revisions briefed thereafter will be charged at $120.00 AUD per hour.

1.2. Information: To maximise Valley Signs and Printing’s effectiveness we must work with you as a team. Often Valley Signs and Printing’s work will be dependent on you (or your other advisers) providing information promptly. To avoid unnecessary verification, Valley Signs and Printing will assume all information you provide is complete and accurate unless you tell us otherwise.

1.3. Incidentals: Couriers or printed proofs from external printers if required, to be charged to client.

1.4. Termination: Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.

1.5. Force Majeure: Valley Signs and Printing shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside Valley Signs and Printing’s reasonable control.

2.Payment Terms:

2.1. Payment Terms: Invoices shall be settled by bank transfer into Valley Signs and Printing’s nominated bank account. 50% of the invoice total is payable upfront before commencing work with the additional 50% due within 14 days of completion of the project unless agreed otherwise. Valley Signs and Printing retain ownership of all work until full payment has been made.

2.2. Other Specialist Services: Valley Signs and Printing estimate is exclusive of third-party costs such as photography, illustrations, video production, etc unless otherwise included in the estimate. Valley Signs and Printing may, unless you instruct us otherwise, seek such specialist services on areas outside our expertise. The costs of such services will be passed on to and will be quoted according.

3.Content:

3.1. Content and Images:  It is your responsibility to provide us with the required information about your business and marketing objectives. Valley Signs and Printing takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied as high-resolution jpeg, gif, tif, png or psd format. Any logo’s need to be provided as a vector file ai, eps, pdf. Failure to supply material in an easily accessible format may result in additional cost being incurred for reproducing logo or images. Where the content which is provided is in a form where a significant amount of editing is required, a further charge may be applicable.

3.2. Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.

3.3. Client supplied images should always be high-res images at 300DPI for print purposes. If they are solely for use on the web, then lower resolution images are acceptable.  Valley Signs and Printing will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use.  We cannot use images taken from Google.

3.4. If you are using images of children that you have taken, then we will assume that you have been given the permission to use these images.

3.5. You grant Valley Signs and Printing permission to utilise logos and any other company identity for the purposes of creating the project. You agree to indemnify Valley Signs and Printing from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.

4.Confidentiality:

4.1. Confidentiality: Save as required by law, Valley Signs and Printing will keep your documents and affairs confidential at all times, unless you permit disclosure, or the relevant circumstances are already in the public domain. Valley Signs and Printing may, however, disclose your documents and affairs to:

(i)  such of your other service providers as you inform Valley Signs and Printing are involved in any assignment on which Valley Signs and Printing is instructed.

(ii) Valley Signs and Printing’s affiliates or related parties; and

(iii)  any other service provider to whom Valley Signs and Printing may properly delegate aspects of any assignment in order to provide a full range of services to you.

5.Intellectual Property:

5.1. Freedom to use Ideas and IP: Valley Signs and Printing may develop or use for other clients any ideas, concepts, source code, information or know how reflected in any of the materials provided to you (in whatever form) or otherwise developed during the course of providing services to you.

5.2. Ownership of Materials and Intellectual Property: All products, creative works, plans for designs, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copy, artwork, production services, public and other marketing material (whether on paper, computer disk, by email or in some other digital format) accepted by Valley Signs and Printing, shall, upon you paying Valley Signs and Printing in full for the relevant materials, be your property, except to the extent that any intellectual property rights therein have been reserved by Valley Signs or Printing or third parties engaged or employed by Valley Signs and Printing.

5.3. Portfolio Rights. Valley Signs and Printing retain the right to showcase your project on their website, social media and design portfolio for the sole purpose of promoting our work.

5.4. Working Files and Copyright. Valley Signs and Printing own the legal copyright of our working files. Working files are our intellectual property and this can be and not limited to design concepts, design elements, infographics, fonts and imagery. Working files are not released as part of our projects. If you wish to be supplied working files, then this needs to be requested and we will supply a quote for this release.

6.0. Indemnity:

6.1. All services may be used for lawful purposes only. You agree to indemnify and hold Valley Signs and Printing harmless from any claims resulting from your use of our service that damages you or any other party.

7.0. Liability:

7.1. Our total liability to you in contract or in tort arising in connection with this contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings or for any other indirect or consequential loss.

8.Variation:

8.1. Variation: These Terms and Conditions (and/or the contents of any agreement to which they relate) may be varied or superseded at any time by agreement in writing between us. Any such variation shall not affect any rights or obligations of either of us that may already have accrued, unless otherwise specifically agreed.